Cannot print - only from Word (Win7 / Office 2010)

Problem arises that you cannot print from Word, but you can print from other applications:  Office 2010 / Windows 7


Delete the Word Data key

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Printing problems in Word may be caused by a corrupted Word Data key in the Windows registry. If this is the case, you must delete the Data key. When you restart Word, Word automatically re-creates the Word Data key.

Important After you delete the Word Data key, some settings in Word are reset to their default settings.

To delete the Word Data key in the Windows registry, follow these steps:

  1. Quit all Windows programs that are running.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit, and then click OK.
  4. Locate the following registry key:

  • Word 2010

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word

  • Word 2007

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word

  • Word 2003

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word

  1. Expand the Word subkey, and then click the Data subkey.
  2. On the Edit menu, click Delete.
  3. When you are prompted to confirm the deletion, click Yes.
  4. On the Registry menu, click Exit.

After you delete the Word Data key, restart Word, and then try to print your Word document. If you can print your document, you have resolved the problem.



For troubleshooting steps and an automatic fix for common printer problems in Windows, please see the following Microsoft web page:


Troubleshooter: Printer problems in Windows

(http://windows.microsoft.com/en-us/windows/help/printer-problems-in-windows)

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